REFUND/CANCELLATION

Most of our products are made for purpose of selling at local farmers markets. Our products are also made to order. Noughty and Nourishing does not offer refund for change of mind. No refund will be provided for orders canceled after 24 hours. If you have placed an order by accident or would like to cancel, please contact us within 24 hours. Please ensure that you have all the necessary product details and relevant information prior to placing an order. Allergens information is provided for each product under their description. If you require the detailed ingredients please contact us here

Our products are made fresh and not delivered frozen. All our products are freezer friendly. Our customers can freeze them in freezer friendly containers. If stored correctly our products store well for up to 2 months.  Noughty & Nourishing does not take responsibility for any products that are frozen or thawed outside the guidelines of Australian Institute of food safety (click here for more details).

We have a product recall plan and strategy in place and in the unlikely event of any recall will get in touch with affected customers promptly and directly.

If details are unclear or you require further assistance, please do not hesitate to contact us. 

DELIVERY

Online orders

All our products are delivered on a Wednesday. All the orders placed by midnight Monday will be delivered on Wednesday. Orders placed on Tuesday onward will be delivered the following Wednesday. We hand deliver products to our customers and will require someone to be present at the address to receive the product. If no one is available to receive the product will be returned to our licenced location and no refund will be provided. Another delivery attempt could be organised by contacting us, however, additional charges may apply. 

Market Stall orders

Order placed at our market stall will be delivered on the following market day. If due to any unforeseen circumstances, Noughty & Nourishing are unable to attend the following market day, the customer will be contacted to arrange free delivery or provided with full refund.

PRIVACY POLICY

Your privacy is extremely important to us. All details collected by Noughty & Nourishing is used solely for the purpose of providing you with excellent service. Your details are not shared with any third party. 

INFORMATION ON OUR WEBSITE 

We aim to provide accurate and timely information about our products and services on this website. All information contained within is accurate to the best of our knowledge and at the time of publishing. Noughty and Nourishing retains the right to amend information contained in this website to reflect its accuracy as required.

We encourage our customers to read the information contained thoroughly and to seek clarification from us, if further details are required. You can contact us by clicking here, if you require more details in relation to the products and services we provide. We will respond to your query at our earliest convenience.

PHOTOS

Photos and content used on this website are the property of Noughty & Nourishing and should not be used by anyone else without our consent or knowledge. Noughty & Nourishing takes no responsibility if these images are used by any unauthorised individual or party. 

REGISTRATION

We are a registered food business (ABN 88 135 092 425) and Certificate of Registration for a Food Business 10.2017.787.1. We abide by the Food Act 2008, section 110(6) and relevant Health and Safety Regulations as stipulated.

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