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REFUND/CANCELLATION

All our products are freshly made to order and are not delivered frozen. Noughty and Nourishing does not offer refund for change of mind. No refund will be provided for orders canceled after 24 hours. If you have placed an order by accident or would like to cancel, please contact us within 24 hours. Please ensure that you have read  the product details and relevant information prior to placing an order. Ingredients and allergen information is provided for each product under their photos.

All our products are freezer friendly and can be frozen in freezer friendly containers. If stored correctly our products store well for up to 2 months.  Noughty & Nourishing does not take responsibility for any products that are frozen or thawed outside the guidelines of Australian Institute of food safety (click here for more details).

We have a product recall plan and strategy in place, and in the unlikely event of any recall we will get in touch with our affected customers promptly and directly.

Please contact us for further assistance. 

DELIVERY

Online orders

All our products are delivered between Monday and Friday. Delivery may take a minimum 48 Hours after the order is placed. Free delivery is available for orders over $75 (retail customers only) in the Brisbane Metro area. Additional delivery charges may apply for suburbs outside Brisbane Metro. We hand deliver products to our customers and will require someone to be present at the address to receive the product. If no one is available to receive, the product will be returned to our licenced location and no refund will be provided. Another delivery attempt can be organised by contacting us, however additional charges may apply. 

Market Stall orders

Orders can be collected at our market stall, at least 48 hours notice and payment is required prior to collection. If due to any unforeseen circumstances Noughty & Nourishing are unable to attend the market day the customer will be contacted to arrange free delivery.

PRIVACY POLICY

Your privacy is extremely important to us. All details collected by Noughty & Nourishing is used solely for the purpose of providing you with excellent service. Your details are not shared with any third party. 

INFORMATION ON OUR WEBSITE 

We aim to provide accurate and timely information about our products and services on this website. All information contained within is accurate to the best of our knowledge and at the time of publishing. Noughty and Nourishing retains the right to amend information contained in this website to reflect its accuracy as required.

We encourage our customers to read the information contained thoroughly and to seek clarification from us, if further details are required. You can contact us by clicking here, if you require more details in relation to the products and services we provide. We will respond to your query at our earliest convenience.

PHOTOS

Product photos are a guide only, slight variations may occur.  Photos and content used on this website are the property of Noughty & Nourishing and should not be used by anyone else without our consent or knowledge. Noughty & Nourishing takes no responsibility if these images are used by any unauthorised individual or party. 

REGISTRATION

We are a registered food business (ABN 88 135 092 425) and Certificate of Registration for a Food Business (BCC) A006314705.  We abide by the Food Act 2008, section 110(6) and relevant Health and Safety Regulations as stipulated.  

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